Privacy Policy

1) Scope & Who We Are

Brilliant Renovation LLC (“Brilliant Renovation,” “we,” “us,” or “our”) provides interior renovation services in New York. This Privacy Policy explains how we collect, use, disclose, and protect personal information when you interact with us, including through our website, emails, phone calls, estimates and service agreements, and on-site visits (collectively, the “Services”).

By using the Services, you agree to the practices described here. If you do not agree, please do not use the Services.

2) Information We Collect

2.1 Information You Provide

• Contact details: name, email address, phone number, mailing address, project location.
• Project information: scope, timeline, budget, photos or videos of the site, architectural drawings.
• Transactional data: quotes, invoices, payment method type and limited payment details (we do not store full card numbers if processed by a third-party processor).
• Communications: emails, messages, testimonials, reviews, and customer support inquiries.

2.2 Information Collected Automatically

• Device & usage: IP address, browser type, pages viewed, and timestamps.
• Cookies & similar technologies: see Cookies.

2.3 Information from Third Parties

• Vendors & partners: payment processors, financing providers, or suppliers may share limited information to fulfill your project.
• Public sources: permits, property records, or publicly available business listings related to a project address.

3) Sources of Information

We collect personal information directly from you, automatically through your use of our website, and from vendors or publicly available records as needed to provide the Services.

4) How We Use Information

• Prepare estimates, proposals, and contracts; schedule site visits; and deliver renovation services.
• Process payments, manage invoices, and prevent fraud.
• Provide customer support and respond to inquiries.
• Operate, maintain, and improve our website, products, and Services.
• Send service-related communications (e.g., project updates, policy changes).
• Comply with legal obligations and enforce agreements.
• With your consent, send marketing messages you can opt out of at any time.

5) Sharing & Disclosures

We do not sell personal information. We may share information with:

• Service providers that help us operate (e.g., payment processing, email delivery, cloud hosting, subcontractors for specialized trades).
• Business partners involved in your specific project (e.g., architects, engineers, suppliers), limited to what’s necessary.
• Authorities to comply with law, respond to lawful requests, or protect rights, property, and safety.
• Business transfers in connection with mergers, acquisitions, or asset sales (your information may be transferred as part of the transaction).

6) Retention

We retain personal information for as long as needed to provide the Services, comply with legal obligations, resolve disputes, and enforce agreements. Retention periods vary based on record type, regulatory requirements, and our business needs.

7) Security

We use administrative, technical, and physical safeguards designed to protect personal information. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.

8) Your Privacy Rights

Your rights may include the ability to access, correct, update, or delete certain personal information, and to object to or restrict certain processing. You may also have rights to data portability and to withdraw consent for marketing.

Residents of certain jurisdictions (e.g., the EU/UK under GDPR, California under the CCPA/CPRA) may have additional rights. To exercise your rights, contact us at info@brilliant-renovation.com. We may need to verify your identity and location to process requests.

9) Cookies & Tracking

We use cookies and similar technologies to operate our website, remember preferences, and analyze usage. You can manage cookies in your browser settings. Some features may not function properly without cookies.

10) Do Not Track

Your browser may offer a “Do Not Track” signal. Our website does not currently respond to DNT signals. We will review this policy if standards evolve.

11) Children’s Privacy

Our Services are not directed to children under 13, and we do not knowingly collect information from them. If you believe a child has provided personal information, contact us to request deletion.

12) International Data Transfers

We operate in the United States. If you access our website from outside the U.S., you acknowledge your information may be processed in jurisdictions with different data protection laws.

13) Changes to This Policy

We may update this Privacy Policy from time to time. Material changes will be indicated by updating the “Effective date” above. Your continued use of the Services after changes become effective signifies acceptance.

14) Contact Us

Questions or requests? Contact:

Brilliant Renovation LLC
1951 Hone Ave, Bronx, NY 10461
Tel: (917) 705-4571
Email: info@brilliant-renovation.com

This Privacy Policy is a general informational template and not legal advice. Consider consulting counsel to tailor it to your operations.